Shipping & Returns Policy
This Shipping & Returns Policy explains how IDLE processes, ships, and delivers your order, and what to do if something arrives damaged. It should be read together with our Terms & Conditions and Privacy Policy, which form an integral part of your use of our services.
By placing an order with us, you agree to the terms set out in this Policy.
We work to get every order to you quickly and in the condition it left our facility. This Policy covers where we currently deliver, how long it takes, what happens if a delivery is damaged, and how to reach us if something goes wrong.
We currently ship pan-India, to all serviceable pin codes covered by our logistics partners. International shipping is not available at this time.
If your address falls outside our serviceable areas, this will be flagged to you at checkout before you complete your order.
Orders are processed and handed over to our shipping partner within 1–2 business days of successful payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.
You will receive an order confirmation by email or SMS once your payment is verified, and a separate shipping confirmation once your order is dispatched.
Shipping charges, if any, are calculated at checkout based on your order value and delivery location, and will be clearly displayed before you complete your payment.
Estimated delivery timelines from the date of dispatch:
- Metro cities — 2–4 business days
- Other cities and towns — 4–7 business days
- Remote or difficult-to-serve locations — 7–10 business days
These are estimates and not guarantees. Actual delivery times may vary due to courier delays, weather, regional restrictions, or circumstances beyond our control (see section 10).
Once your order is dispatched, you will receive a tracking link by email or SMS to follow its progress in real time through our shipping partner's tracking page.
We take care in packaging every order, but if your carton arrives damaged and the cans inside are visibly damaged as a result, we will make it right.
How to raise a claim
- Do not discard the damaged carton or cans until your claim is resolved.
- Write to us at beverages@zin8.com within 48 hours of delivery.
- Attach clear photographs of the damaged carton (including the shipping label) and the damaged cans inside it.
- Include your order number and registered contact details.
What happens next
Our team will verify the photographs you send. Once verified, we will arrange an exchange of the damaged cans. We do not offer cash refunds for damaged orders — only a like-for-like exchange after photo verification.
- Change of mind, taste preference, or "I no longer want this order"
- Unopened, undamaged cartons and cans — we do not accept general returns of products that arrive in good condition
- Claims raised without photographic evidence, or after the claim window has passed
- Damage caused after delivery, including improper storage
Please ensure your shipping address, pin code, and contact number are accurate at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by you.
If a delivery attempt fails and the courier is unable to reach you, they may attempt redelivery or return the shipment to us. In such cases, we will contact you to arrange redelivery, which may involve additional shipping charges.
We are not liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, regional lockdowns, courier network disruptions, or other force majeure events. We will make reasonable efforts to keep you informed if such delays affect your order.
For any shipping, delivery, or damage-related queries, reach out to us at: